Mindplay - Educational software Helping people learn

My Reading Coach

For support on My Reading Coach and My Reading Coach Gold, click on the button below

Or go to http://www.myreadingcoach.com/support/

Other MindPlay Programs

If your technical question does not appear in the following list of common problems, please fill out a Technical Support Request Form.

General Problems

Windows 95/98
Macintosh

Windows Programs

Ace Reporter (French Version)
Jo-Jo's CD-ROM
MINDPLAY® Sampler CD-ROM
Multimedia Easy Street CD-ROM
Race the Clock CD-ROM

Macintosh Programs

Easy Street
Jo-Jo's Circus CD-ROM
Ace Reporter/Detective
Easy Street (Spanish Edition)

Windows 95/98
  1. The Challenge Upgrade Options are grayed out.
  2. My installation disk is bent or damaged.
  3. The program installs with no problem, but when I click on the icon, the program crashes.
  4. I keep getting a "Cannot read from drive a:" or "Disk not formatted" error.
  5. I'm getting an error message saying that the CD-ROM is an audio CD or unreadable.

Macintosh
  1. The Challenge Upgrade Options are grayed out.
  2. When I register, I get a message saying that my computer is unable to find the original disk in drive.
  3. My installation disk is bent or damaged. 
  4. I keep getting a "Diskette Needs Minor Repair" error.
  5. I receive a "Not Properly Installed on Hard Drive" error message.
  6. I keep getting "Installer Files are Damaged" messages.
  7. I get an "OS Error, ID = 223, Location = 993040000" error every time I run the program.
  8. The program crashes on my Power Mac.
  9. My Power Mac gives me an "OS Error ID - 109" error.
  10. I'm generally having lots of network installation problems.
  11. The program seems to be running very slowly on the network.
  12. The Teacher Options Class and Student information are not being recognized.


 

Windows Programs

Ace Reporter (French Version)

  1. The CD-ROM doesn't work with the French module.

 

Jo-Jo's CD-ROM
  1. The program installs without a problem, but doesn't run when I click on the icon.
  2. The computer crashes when I click on the icon to start the program.

 

MINDPLAY® Sampler CD-ROM
  1. The CD won't install to my computer.

 

Multimedia Easy Street CD-ROM
  1. I keep getting an "Invalid Projector File" error message when I run the program<
  2. When Easy Street runs, the screen goes blank, and I have to restart my computer.

 

Race the Clock CD-ROM
  1. The program doesn’t run very well on my computer.

 


Macintosh Programs

Easy Street 

  1. The program locks up when I click on Knuckles.

 

Jo Jo's Circus CD-ROM
  1. The program crashes when I click on the Acrobat as she moves to the top of the screen.

 

Ace Reporter/Detective
  1. I don't know how to enter class and student information.
  2. In the Spanish version, logging on as anyone other than GUEST gets an error message that says "Unable to match [student's name]."

Easy Street (Spanish Edition)

  1. The program is only allowing one student to play at a time.
  2. I get the error message "Can't open the pict file."

 

Not finding the help you need? Fill out a Technical Support Request Form, and we will be happy to assist you.

Windows Troubleshooting

Program Name Problem Description Possible Cause Common Solution
All Windows Programs Challenge Upgrade Options are grayed out Challenge Upgrade can only be accessed from the title screen. Select new game,
then select Challenge Upgrade.

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Program Name Problem Description Possible Cause Common Solution
All Windows Programs Disk bent or damaged Various Write to us with a description of your problem.

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Program Name Problem Description Possible Cause Common Solution
All Windows Programs Program installs OK, but does not run when you click on the icon.
  1. CD is not in drive
  2. Problem with display resolution or number of colors
  3. Incomplete installation or corrupted files.
  4. Missing .DLL files in the Windows System directory.
  5. Known bug in Jo-Jo’s Reading programs
  1. CDs must be in drive to play.
  2. Set to display to 640 x 480 at 256 colors
  3. Reinstall the program.
  4. All Windows programs require ctl3d.dll and ctl3dv.dll--they should be installed in the Windows/System file. If not, write to us with a description of your problem.
  5. Write to us with a description of your problem.

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Program Name Problem Description Possible Cause Common Solution
All Windows Programs Windows cannot read the disk. Error message: "Cannot read from drive A:" or "Disk not formatted."
  1. You are using a Macintosh disk.
  2. The disk is defective.
  1. Check to see which platform you ordered.
  2. Write to us with a description of your problem.

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Program Name Problem Description Possible Cause Common Solution
All Windows Programs Windows does not recognize the CD-ROM. Error message says that it is an audio CD or unreadable.
  1. Old CD versions were XA format could not be read by older CD drives.
  2. The CD is dirty.
  3. The CD is damaged.
  1. Write to us with a description of your problem.
  2. Clean CD with soft dry cloth.

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Program Name Problem Description Possible Cause Common Solution
Ace Reporter—French W3 CD not working with the French module
  1. The CD is dirty.
  2. The CD is defective
  1. Clean CD with soft dry cloth.
  2. Replace CD

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Program Name Problem Description Possible Cause Common Solution
Multimedia Easy Street CD-ROM "Invalid Projector File" error message
  1. CD is not in drive
  2. Incomplete installation or corrupted files.
  1. CDs must be in drive to play.
  2. Reinstall the program.

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Program Name Problem Description Possible Cause Common Solution
Multimedia Easy Street CD-ROM When it runs, the screen goes blank, and the computer must be restarted.
  1. Problem with display resolution or number of words
  2. The CD is dirty.
  3. The CD is defective
  4. Problem with display resolution or number of words
  5. Incomplete installation or corrupted files.
  1. Change colors to 16 and turn graphics accelerator level down or off – if that doesn’t work, try deleting the .DBL QuickTime file
  2. Clean CD with soft dry cloth.
  3. Write to us with a description of your problem.

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Program Name Problem Description Possible Cause Common Solution
Jo-Jo Programs CD-ROM:
Castle
Circus
River
Rocket
Ranch 		Program installs OK, but does not run when I click on the icon.
  1. CD is not in drive
  2. Problem with display resolution or number of colors.
  3. Incomplete installation or corrupted files.
  4. Missing .DLL files in the Windows System directory.
  5. Known bug in Jo-Jo’s Reading programs
  1. CD’s must be in drive to play.
  2. Set to display to 640 x 480 at 256 colors
  3. Reinstall the program.
  4. All Windows programs require ctl3d.dll and ctl3dv.dll are installed in the Windows/System file
  5. Write to us with a description of your problem.

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Program Name Problem Description Possible Cause Common Solution
Jo-Jo Programs CD-ROM:
Castle
Circus
River
Rocket
Ranch 		I click on the icon to start the program, and the computer crashes.
  1. The CD does not contain some essential DLL files needed to run.
  2. The disk is defective.
  1. Check to see which platform you ordered, and write to us with a description of your problem.
  2. Write to us with a description of your problem.

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Program Name Problem Description Possible Cause Common Solution
MindPlay Sampler CD The CD will not install to the computer
  1. The disk is dirty.
  2. The disk is defective.
  3. The instructions printed on the CD and the packaging were incorrect.
  1. Clean CD with soft dry cloth.
  2. Write to us with a description of your problem.
  3. The instructions say to type d:/mplayed—the correct command is d:/mplaycd

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Program Name Problem Description Possible Cause Common Solution
Race the Clock CD The program doesn’t run very well There is an updated version of this CD, fixing the known bugs and upgrading the Windows version Write to us with a description of your problem.

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Macintosh General Troubleshooting

Program Name Problem Description Possible Cause Common Solution
All Mac Programs Challenge Upgrade features are grayed out. Challenge Upgrade can only be accessed from the title screen. Select new game, then select Challenge Upgrade.

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Program Name Problem Description Possible Cause Common Solution
All Mac Programs Having a problem registering the program—-says it is unable to find original disk in drive. During the scan, the program finds another drive—also caused by having an Apple IIe card installed. Drag any of these connections in the trash; they will be reconnected after the computer restarts.

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Program Name Problem Description Possible Cause Common Solution
All Mac Programs Disk bent or damaged. Various. Write to us with a description of your problem.

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Program Name Problem Description Possible Cause Common Solution
All Mac Programs "Diskette Needs Minor Repairs" error. Diskette requires repairing. Let the system repair the disk. See if it is still good. If not, write to us with a description of your problem.

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Program Name Problem Description Possible Cause Common Solution
All Mac Programs Error Message: "Not Properly Installed on Hard Drive". The Operating System is too old for the program—it requires at least OS 6.0. Install a newer Operating System on your computer.

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Program Name Problem Description Possible Cause Common Solution
All Mac Programs Installation error message: "Installer Files are Damaged" Defective disks. Write to us with a description of your problem.

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Program Name Problem Description Possible Cause Common Solution
All Mac Programs OS Error, ID = 223, Location = 993040000 Probable cause is the Sound Manager version is not correct. Must be Sound Manager 3.0. To install Sound Manager 3.0, simply reinstall the product that you are having problems with. When the installation intro screen appears, make sure the Install Sound Manager 3.0 check-box is checked. Then finish the installation process.

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Program Name Problem Description Possible Cause Common Solution
All Mac Programs Program crashes on Power Mac. Possible error message "OS error ID –109". Possible conflict with Modern Memory Manager and Virtual Memory settings. Turn both Modern Memory Manager and Virtual Memory off.

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Program Name Problem Description Possible Cause Common Solution
All Mac Programs Problems with installation. The program may run too slowly. The Network program was erroneously installed onto the local hard drive. Reinstall the program from a machine other than the machine you will be loading the program on.

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Program Name Problem Description Possible Cause Common Solution
All Mac Programs Teacher Options class or student information not being recognized. The names or class information were not imported from the MindPlay Manager. Import information from MindPlay Manager

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Mac Standalone Troubleshooting

Program Name Problem Description Possible Cause Common Solution
Easy Street (old disk version) Program freezes when the student clicks on Knuckles. Known bug problem. Turn off Modern Memory Manager and Virtual Memory.

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Program Name Problem Description Possible Cause Common Solution
Jo-Jo Circus CD-ROM The program crashes when the "Acrobat" character is clicked on as she moves to the top of the screen. The acrobat animation exceeds the memory size allotted for the application. Follow these steps:
  1. This procedure will take an additional 6 MB of hard-drive space. Clear out space if necessary.
  2. Open the Jo-Jo’s Reading Folder on the HD.
  3. Locate the icon for Jo-Jo’s reading circus. This should be a small pointer to the application on the CD (app ~ 9K). Click on it once till it allows you to rename; then alter the name slightly (i.e. add a "1" to the end).
  4. Insert the Jo-Jo CD. Open the CD window and drag the Jo-Jo’s Reading Circus application icon into the Jo-Jo folder on HD.
  5. Close the CD windows and go to the Jo-Jo folder on the HD. Find the application you just copied and rename it (i.e. "JoJo app").
  6. Highlight the renamed file by clicking once. Select "Get Info" from File Menu.
  7. Increase both memory boxes to 2500K
  8. Restore the pointer file’s original name.

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Mac Network Troubleshooting

Program Name Problem Description Possible Cause Common Solution
Ace Reporter Trouble entering class and student information. Don't not know the procedure for entering the information. Go to the Challenge Upgrade and enable Teacher Options—then enter the class and student information into the appropriate dialog boxes. After entering the necessary information, disable Teacher Options and begin playing the game.

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Program Name Problem Description Possible Cause Common Solution
Ace Reporter (Spanish) Logging on as anyone but GUEST brings up an error message which reads: "Unable to match [student’s name]" Program bug Write to us with a description of your problem.

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Program Name Problem Description Possible Cause Common Solution
Easy Street (Spanish) Allows only one student to play at a time. Error Message: "Can’t open the pict file"—game is aborted. The color resource file was not being opened as a sharable file. Write to us with a description of your problem.

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